Privacy
Privacy policy
How Placid Storage Solutions (Placid Group Australia Pty Ltd) handles personal information when you book storage, verify your identity, or buy from the storage shop.
What we collect and why
Bookings need your name, contact details, address and what you are storing (vehicle details for car spaces). Site security requires photo ID before gate access is released — the document is stored securely and used only to verify the booking holder. Payments are processed by Stripe; we never see or store your card number. Shop orders need a delivery address so the goods can reach you.
Gate access and your mobile number
Your registered mobile number operates the gate (caller-ID access). It is programmed into our access controller for that purpose and removed when your booking ends.
Marketing is opt-in only
We only send marketing or follow-up emails if you ticked the box at checkout — it is never pre-ticked. Every such email identifies us and carries a one-click unsubscribe, as the Spam Act 2003 (Cth) requires. Transactional messages about your booking or order (receipts, gate access, delivery updates) are sent regardless, because they are part of the service.
Access and correction
You can ask for a copy of the personal information we hold about you, or ask us to correct it, via the contact page. This policy operates alongside your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
PLACID GROUP AUSTRALIA PTY LTD (ABN 22 695 488 674) · 27 Toolooa Street, South Gladstone QLD · Last updated 3 September 2026.